Call Center Scheduler | Orthopaedic Associates of St. Augustine

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(904) 825-0540

Call Center Scheduler

POSITION SUMMARY: Facilitates all incoming phone calls to organization

EDUCATION:
High school diploma required

EXPERIENCE:
Minimum one year in managed care or customer service preferred

REQUIRED SKILLS:
• Must have strong organizational skills with ability to prioritize
• Must have strong customer service and conflict resolution skills
• Must have a pleasant phone voice
• Proficient in the use of computer applications including Microsoft Office, Medical scheduling system
• Ability to multi-task
• Must have trouble shooting skills
• Able to establish good relationships with co-workers
• Must maintain a positive “can do” attitude
• Neat/professional appearance

ESSENTIAL JOB FUNCTIONS:
• Answers incoming phone calls, return messages, direct calls to appropriate individuals, take phone messages, and assists patients with scheduling appointments for both locations (St.Aug & CR 210)
• Process website requests for appts via email
• Insurances verifications (both primary and secondary)
• Register new patients
• Responsible for assigned physician schedules which may require blocking schedules, calling pts. to re-schedule etc
• Make special appts such as: referral appts, MRI appts. Nursing Home /Hospital follow up, MVA & Workers comp.
• Coordinate interpreters for pt. appt; when necessary
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Attends all regular meetings as requested
• Responsible to study and follow all OASA policies and procedures

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