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(904) 825-0540

Call Center Scheduler

Department: Call Center
Location: St. Augustine

Job Description: Answers incoming phone calls, direct calls to appropriate individuals, takes phone messages, and assists patients with scheduling, canceling or rescheduling of appointments.

Qualifications:

  • High School diploma required

Required Skills:

  • Must have strong organizational skills with ability to prioritize.
  • Must have strong customer service and conflict resolution skills.
  • Proficient in the use of computer applications including Microsoft Office and Medical scheduling system.

Essential Job Functions:

  • Answers incoming phone calls, return messages, direct calls to appropriate individuals, take phone messages, and assists patients with scheduling appointments for both locations (St. Augustine and CR 210).
  • Process website requests for appointments via email.
  • Insurance verification’s (both primary and secondary).
  • Register new patients.
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