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Front Desk
Job Title: Front Desk
Location: St. Augustine
Department: Front Office
Fulltime
Position Summary: Facilitates front desk check in process for established and new patients
Education:
• High school diploma required or GED
Experience:
• Minimum of one year experience in managed care and customer service. Health environment preferred
Required Skills:
• Must have ability to work in a team environment
• Must have strong customer service and conflict resolution skills
• Proficient in the use of computer applications including Microsoft Office, medical scheduling systems (Web Practice & SRS)
• Ability to perform multiple tasks simultaneously
• Must have knowledge of insurance and medical terminology
• Able to establish good relationships with co-workers
• Good organizational skills
• Neat/professional appearance
Essential Job Functions:
• Greet all visitors processing them swiftly and efficiently as well as process paperwork accurately, & providing patients excellent customer service
• Verifies insurance for new patients and ensures that all patient demographics is accurate
• Process patient appointments in SRS & Web Practice during check in process
• Scans documents into patient charts
• Interact directly with back office medical staff regarding patient appointments, when necessary
• Collect & process co-payments
