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(904) 825-0540

Front Desk

Job Title: Front Desk
Location:
St. Augustine
Department: Front Office
Fulltime

Essential Job Function:

  • Answers incoming phone calls, direct calls to appropriate individuals, takes phone messages, and assists patients with scheduling, canceling or rescheduling of appointments.
  • Process website requests for appointments via email.
  • Insurance verification’s (both primary and secondary).
  • Register new patients.
  • Responsible for assigned physician schedules which may require blocking schedules, calling patients to reschedule etc.
  • Make special appointments such as: referral appointments, MRI appointments, Nursing Home/Hospital follow-up, MVA & Worker’s comp.
  • Coordinate interpreters for patient appointments; when necessary.
  •  Maintain patient confidentiality; complies with HIPPA and compliance guidelines established by the practice.

Experience:

  • Minimum of two year experience in managed care

Education:

  • High School diploma required

Required Skills:

  • Must have strong organizational skills with ability to prioritize.
  • Must have strong customer service and conflict resolution skills.
  • Must have a pleasant phone voice.
  • Proficient in the use of computer applications including Microsoft Office and Medical scheduling system.
  • Must have trouble shooting skills.
  • Must have a team player attitude and be energetic. Able to establish good relationships with co-workers.
  • Must have a positive “can do” attitude.
  • Neat professional appearance.
  • Ability to communicate effectively to patients and associates.

 

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