(904) 825-0540

Department: Front Desk
Location: St. Augustine

Job Description: Answers incoming phone calls, direct calls to appropriate individuals, takes phone messages, and assists patients with scheduling, canceling or rescheduling of appointments.
Qualifications:

• Minimum of two year experience in managed care
• High School diploma required

Required Skills:

• Must have strong organizational skills with ability to prioritize.
• Must have strong customer service and conflict resolution skills.
• Must have a pleasant phone voice.
• Proficient in the use of computer applications including Microsoft Office and Medical scheduling system.
• Must have trouble shooting skills.
• Must have a team player attitude and be energetic. Able to establish good relationships with co-workers.
• Must have a positive “can do” attitude.
• Neat professional appearance.
• Ability to communicate effectively to patients and associates.

Essential Job Functions:

• Answers incoming phone calls, return messages, direct calls to appropriate individuals, take phone messages, and assists patients with scheduling appointments for both locations (St. Augustine and CR 210).
• Process website requests for appointments via email.
• Insurance verification’s (both primary and secondary).
• Register new patients.
• Responsible for assigned physician schedules which may require blocking schedules, calling patients to reschedule etc.
• Make special appointments such as: referral appointments, MRI appointments, Nursing Home/Hospital follow-up, MVA & Worker’s comp.
• Coordinate interpreters for patient appointments; when necessary.
• Maintain patient confidentiality; complies with HIPPA and compliance guidelines established by the practice.