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(904) 825-0540

Patient Account Representative

Department: Front Desk
Location: St. Augustine
Job Description: Works closely with patients and billing department to expedite the collection and payment process.

  • Minimum of 18 months billing or collections in a physician group or environment preferred.
  • High School diploma required.

Required Skills:

  • Must have strong customer service and conflict resolution skills.
  • Proficient in the use of computer applications including Microsoft Office, Excel and practice management software.
  • Must have knowledge of insurance and medical terminology.
  • Ability to communicate and negotiate payment process with patients.

Essential Job Functions:

  • Familiar with CPT and ICD-9 ICD-10 coding.
  • Ensure accurate billing information is in system.
  • Provide excellent customer service (both on phone and face to face) problem solving patient bills and timely follow-up for billing inquiries.
  • Process payments both over the phone and face to face.
  • Responsible for assigned physician schedules which may require blocking schedules, calling patients to reschedule etc.
  • Provide payment plan options to keep patient from going to collections.
  • Able to read and analyze A/R payer reports.